I love the way the office manager, Jesse, treated me, you'd think I was a member of the Scott Sherman family. She kept in contact with me everyday my car was in the shop, since I had a multitude of various work done and it took a couple of days considering parts were ordered. The two mechanics on duty were great too, both stopped whatever work they were doing when I first arrived to make certain they'd understand all my issues and problems involved with my car. I felt they charged me accordingly and appropriately, no hidden costs or surprises. When I mentioned I was a AAA client, I got a discount without hesitation. My visit to Scott Sherman Auto was a first-time experience, and it won't be my last. No reason to ever have my car serviced anywhere else, I highly recommend them to anyone.